Complaint policy and procedure

Complaints Policy and Procedures

ASG DIGITAL LTD
Revision Date: 26 May 2024

Removal of Content depicting a user

You have the right to delete your presence on the internet. Please follow this procedure and provide the requested information to start the procedure of the content removal, where you are depicted. Please note that the result of the investigations could be that the request does not apply.
In case of disagreement regarding an appeal, you must allow such disagreement to be resolved by a neutral body. So any potential statements contradicting this will need to be reworded or removed.

Managed By: Monitoring Team

Resolution informed to: Claimant and Content Owner

Results in: 7 days

Possible Results: Content removed or no further actions are taken

Appealing available: Yes

Reporting Channels: stars@loverfans.com

Information to be included

1. A sample of the mentioned content, detailing who are you at it;
2. An official document to prove your identity;
3. A description of where the claimed material is located on our website

Procedure

1. Our team receives and reviews the claim. Additional facts may be requested.
2. The content owner is contacted to provide the depicted people's legal age checks and their consent to appear in the given content.
3. A decision is made and informed: content will be removed, and no further actions will be taken.
4. Appealing: You may reply to our decision with additional facts or reasons. The case will be escalated to a neutral body to make a final decision, which we will execute and communicate to all the affected people as soon as we receive it.

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Unauthorized Content

The Website and the Creator Terms and Conditions specify the not accepted content to be published via our website.
Our team reviews all the content uploaded by users prior to posting. If there are doubts about the reviewed material, the content owner is contacted to provide further details. Alternatively, the content may be directly deleted
Despite being authorized, as specific content could still be offensive to someone, we provide the electronic mechanism to report any content online based on the user’s goodwill.

Managed By: Monitoring Team

Resolution informed to: Claimant and Content Owner

Results provided in: 24 hours. The content is disconnected immediately.

Possible Results: Content removed or no further actions are taken

Appealing available: Yes

Reporting Channels: A denounce button linked to any content published, or via stars@loverfans.com

Information to be included

1. If reported via the denounce button: a reason from a list must be provided. The rest of information is gathered automatically;
2. If reported via email: the model, date / time when the content has been posted, your description of the content reported, clearly stating why you consider it to be non authorized and screenshots of the related content, if available.

Procedure

1. Our team receives and reviews the claim. Additional facts may be requested.
2. The content is immediately disconnected from the public view and analyzed.
3. A decision is made: content is blocked or rereleased for public viewing.
4. Appealing: To follow the process again with new facts and referencing previous claims.

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Content Copyright Infringement

Copyright owners who believe their work has been used without authorization can file a complaint to investigate the issue.

Managed By: Monitoring Team

Resolution informed to: Claimant and Content Owner

Results in: 7 days

Possible Results: Content removed or no further actions are taken

Appealing available: No. Resolution based on the evidence provided.

Reporting Channels: stars@loverfans.com

Information to be included

1. The claimant's details, such as Full name, address, telephone number, and email address, including the complainant’s physical or electronic signature;
2. A description of the copyrighted work or other intellectual property claimed to have been infringed, including a clear explanation with evidence about the intellectual property rights violation;
3. A description of where the claimed material is located on our website;
4. A statement of the claimant’s good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
5. A statement of the claimant, made under penalty of perjury, that the information in the claim is accurate and that you are the copyright or intellectual property owner or have been authorized to act on the owner’s behalf;
6. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest (if applicable);

Procedure

1. Our team receives and reviews the claim. Additional facts may be requested.
2. A decision is taken: content is removed, or no further action is taken.

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Content Infringement Counter-Notice

In the event of removing content without infringing any copyright, or having the authorization from the copyright owner, the user has the right to claim the restoration of the deleted content.

Managed By: Monitoring Team

Resolution informed to: Claimant and Content Owner

Results in: 7 days

Possible Results: Content restored or no further actions are taken

Appealing available: No. Resolution based on the evidence provided.

Reporting Channels: stars@loverfans.com

Information to be included

1. The claimant's details, such as Full name, address, telephone number, and email address, including the complainant’s physical or electronic signature;
2. Identification of the Content that has been removed or to which access has been disabled and the location at which the Content appeared before it was removed or disabled;
3. A clear explanation with evidence about the intellectual property rights violation;
4. A description of where the claimed material is located on our website;
5. A statement agreeing the jurisdiction of the federal court to be in Reno, Nevada;
6. A statement accepting service of process from the person who provided notification of the alleged infringement;
7. A statement of the claimant’s good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
8. An electronic or physical signature of the person authorized to act on behalf of the copyright owner or other intellectual property interest (if applicable).

Procedure

1. Our team receives and reviews the claim. Additional facts may be requested.
2. A decision is taken: content is restored, or no further action is taken.

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Record Keeping

A register of complaints will be kept by ASG DIGITAL LTD

. The following for each complaint:

1. Details of the complainant and the nature of the complaint;
2. Date logged;
3. Action taken;
4. Date of resolution and reason for decision;
5. Indication of complainant being notified of outcome;
6. Complainant response and any further action.

Any personal data will be anonymized as part of the Record Keeping process, starting when a claim is resolved.
Copies of all correspondence and other materials received by ASG DIGITAL LTD
regarding complaints will be kept for 7 years.
The complaints register and files will be confidential. Access is restricted to the Unit Managers, the Chief Operating Officer, the Chief Executive, the Compliance Manager, and the Director.